Shipping policy

Processing Time All orders are processed within 1–3 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.

Domestic Shipping (United States) We offer standard and insured shipping options at checkout. Delivery typically takes 5–10 business days after processing.

International Shipping We ship to over 27 countries worldwide. International orders are shipped via insured carriers and typically arrive within 10–21 business days after processing, depending on destination and customs clearance.

Shipping Costs Shipping rates are calculated at checkout based on your location and selected shipping method. Some orders may qualify for free shipping — check your cart for applicable promotions.

Order Tracking Once your order ships, you'll receive a tracking number via email. Please allow 24–48 hours for tracking information to update.

Customs & Duties (International Orders) International customers are responsible for any customs fees, import duties, or taxes imposed by their country. These charges are not included in the order total and are collected by your local customs authority.

Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us at fritz.saddler@second-tonone.com within 7 days of the expected delivery date and we'll make it right.