Refund policy

Refund & Replacement Policy

We do not accept returns. All sales are final.

If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at fritz.saddler@second-tonone.com with a photo of the issue and your order number. We'll send a replacement at no additional charge.

EU Customers: In accordance with EU consumer law, customers in the European Union have the right to request a refund within 14 days of receiving their order. Please contact us to initiate this process.

Exceptions: Replacements are not available for items damaged due to misuse or normal wear and tear.

You can always contact us for any return question at fritz.saddler@second-tonone.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.